Co-Founder and COO@Zoottle
Nasos Analogidis is Co-Founder and COO at Zoottle.
Nasos holds a Diploma in Electrical and Computer engineering from Polytechnic School of Democritus University of Thrace, along with an MSc – Lancaster University, UK, and MBA (ALBA).
With many years of experience in the field of telecommunications, through various positions in Nokia Networks, Nokia Siemens, and Nokia during 2002-2010, prior co-founding Zoottle he was Nokia General Manager (2010 – 2012) for Greece Cyprus and Israel.
How can a hotel or other hospitality business interact with its guests and engage them using digital and mobile technologies?
Nowadays there is a plethora of solutions addressing the direct and relevant communication between the hotel and its guests. CRM systems and vertical integrations between traditional PMS (property management systems) and other tech infrastructure, aim to address this key topic. We at Zoottle, resolve this need utilising the existing WiFi infrastructure, and converting it from a traditional Internet connectivity means, to a communication medium between the hotel management and their guests.
Which are the benefits for a hospitality business to be in constant communication with its guests during their trip? Can this be annoying for the guests?
Undoubtedly, hotel management should be focused on communicating with their guests. However, there is always a very thin line separating the beneficial outcome of effective communication from the “ congestion” that is triggered by constantly bombarding the guest with irrelevant information. In this perspective, the hotel management should be very prudent when it comes to communicating their services and amenities to the guests. Upselling to cross-selling is always a target, however in order to get this materialised one need to push the right content to the right recipient. We at Zoottle, strongly believe in the power of knowing your guests. This knowledge comes when you can actively listen to them. Core of our functionalities is the NPS mechanism based on which the hotel mgmt can acquire direct input on the satisfaction level of their guests and schedule the required follow up actions. This results in sufficient increase of positive public reviews along with drastic decrease of negative reviews. More to be discussed at Digi.travel conference in Nicosia.
What is the value of events like Digi.travel Conference & Expo for the travel & hospitality industry?
Digi.travel brings together all contributors of travel & hospitality industry, in a very active and value adding conference. This is really important for the industry!